Corporate Training
Training led by practitioners and built on your team’s own work
Five programs for teams that need skills they can apply the following week, each measured once it ends.
How our programs differ
Every program makes the same three commitments
Who teaches
Each program is led by someone who has done the job, not a professional trainer.
What you work on
Participants use your real data, customer cases and leadership situations.
How we prove it
Each program ends with a report on what the team can now do that it could not before.
Our focus
Five programs, each led by a practitioner
Choose a program to see what it covers and what participants leave able to do.
AI training that changes how your teams do their everyday work
Participants learn to use AI tools on their own workflows, check what the tools produce and work within clear rules, so adoption reaches the whole organization.
- Identify which tasks in their role AI can speed up, and which it should not touch
- Write prompts and build simple workflows that produce reliable, checkable output
- Review AI output for errors before it reaches a customer or a decision
Leadership training for the people leading your organization through growth
The program focuses on the decisions and conversations that change once a team grows past the point where everyone sits in one room.
- Set clear expectations and hold people to them
- Run one-to-ones, performance reviews and difficult conversations well
- Delegate decisions without losing visibility
Soft skills training for the way work moves between people and teams
Communication, collaboration and judgement become harder as an organization grows, and this program builds the everyday habits that keep work moving.
- Write emails, updates and proposals that get read and acted on
- Present ideas clearly to senior stakeholders
- Give and receive feedback without damaging the working relationship
Customer service training for service that holds up as you grow
As customer numbers grow, service quality depends on standards and systems as much as individual effort, so this program builds both.
- Handle complaints and difficult customers to a consistent standard
- Apply the same service standards by phone, chat, email and in person
- Escalate and resolve issues within agreed timelines
Data analytics training that turns the data you hold into decisions
Most organizations already hold more data than they use, and this program helps teams turn it into reporting they trust.
- Clean, structure and combine data from different sources
- Build analysis in Excel or Google Sheets that others can check
- Design dashboards that answer specific business questions
How a program is built
Every program moves from your situation to a measured result
The measures are agreed before the program starts, so the final report answers the question you asked at the beginning.
- 01
Scoping
We agree what the team should be able to do afterwards, and how we will know.
- 02
Your material
We gather the real data, cases and documents the program will be built on.
- 03
Delivery
A practitioner runs the program, with practice on live work between sessions.
- 04
Measurement
We report the before-and-after against the measures agreed at scoping.
Formats
Programs are delivered in the way your team works
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Workshops
Focused sessions on a single skill, held at your offices or online.
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Cohort programs
A group works through the program over several weeks and applies each module to live work.
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In-house sessions
A program designed for one team and built entirely around its own material.
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Leadership intensives
Concentrated sessions for executive and senior leadership teams.
Training often reveals a larger capability gap, and when it does we can diagnose it
About Capability EngagementsDesign a program for your team
Tell us who the program is for and what they need to be able to do, and we will propose a design and introduce the practitioner who would lead it.