The Library
Operating material from practitioners, free for anyone to read and use
Manuals, templates, spreadsheets and teardowns that practitioners have used inside real organizations.
Sample entries show the format of published material
Weekly operating review
The agenda, metric sheet and action log a leadership team uses to run its weekly review.
Country launch playbook
The sequence of decisions and checks for opening a second market in West Africa.
Complaint triage matrix
A way to sort incoming complaints by severity and owner, with response-time targets.
First-time manager plan
What a newly promoted manager should do in the first, fourth and twelfth week.
Inside a board pack
How a growing company structures its monthly reporting to the board, section by section.
AI acceptable-use policy
A starting policy for a two-hundred-person company covering data, tools, review and accountability.
Metric dictionary
One definition per measure, with its owner, source and calculation, so every team counts the same way.
A risk committee in practice
How a regulated fintech runs its risk committee, from the agenda and papers to escalation.
Manager hiring scorecard
Criteria and interview questions for hiring first-line managers.
Nothing of this type has been published yet.
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